At Stardust Int., we want you to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or exchange according to the conditions below.
A product may be eligible for return or exchange if:
Please contact us as soon as possible after receiving your order if you have any issue with the product. Return or exchange requests should normally be submitted within 48 hours of delivery.
For a return or exchange, the product should be unused and in its original condition and packaging, where applicable. Original tags, accessories, manuals, seals, or other included items should also be returned with the product.
Certain products may not be eligible for return or exchange due to hygiene, safety, personal-use, or product-specific restrictions. This may include opened cosmetics, skincare, personal care, toiletries, intimate-use products, or products with broken seals.
If you receive a damaged or incorrect product, please contact our customer support with your order number and clear photos or videos of the product and packaging. Our team will review the issue and guide you through the next steps.
Returns or exchanges due to a change of mind, personal preference, incorrect product selection, or change of requirement may not be accepted, particularly when the product has been opened, used, or its original packaging has been damaged.
If an eligible product needs to be exchanged, the replacement will depend on product availability. If the same product is unavailable, we may offer an alternative solution where applicable.
If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order. Refunds may be subject to applicable delivery or service charges where appropriate.
Delivery charges are generally non-refundable unless the return is caused by an error on our part, such as sending an incorrect product or a product that arrived damaged or defective.
Where the return is caused by a damaged, defective, or incorrect product received from us, Stardust Int. may arrange or cover the applicable return delivery cost. For other approved returns, the customer may be responsible for return delivery charges.
Customers may request cancellation before an order is processed or shipped. Once an order has been shipped, cancellation may not be possible and the applicable return policy may apply.
All return and exchange requests are subject to verification and approval by Stardust Int. We reserve the right to decline a request if the product does not meet the applicable return conditions.
To request a return or exchange, please contact our customer support and provide your order number, customer details, the reason for the request, and relevant photos or videos if required.
If you have any questions regarding our Return & Refund Policy, please contact Stardust Int. through the contact information provided on our website.
Stardust Int. reserves the right to update this Return & Refund Policy when necessary.
